1. What gets deleted

When your account is deleted, we permanently remove:

• Your sign-in identity
• Your business profile & settings
• Call logs, recordings & summaries
• Reviews & booking history

2. What is NOT deleted — your phone service

Deleting your account does not cancel your AI receptionist phone service — that service keeps running and may still be billed. To cancel the phone service, email matthew@clickclose.us separately.

3. Delete from inside the app (immediate)

If you have the Click & Close mobile app and can sign in, this is the fastest way:

• Open the app and go to Settings.
• Scroll to Danger zone and tap Delete account.
• Type DELETE to confirm, then tap Delete my account.

Your login and business data are removed right away.

4. Request deletion without the app

If you cannot sign in or no longer have the app installed, send us a deletion request and we will remove your account and all associated business data within 30 days:

• Email a deletion request (opens your mail app with the details prefilled), or
• Email matthew@clickclose.us from the address you use to sign in, with the subject “Account deletion request”.

So that we can verify the request, please send it from — or include — the email address associated with your account.

5. Data retention

Account and business data are deleted within 30 days of an in-app deletion or a verified request. Call recordings are held by our telephony partner and are deleted in line with that partner’s retention schedule. We may retain a limited record where it is required to operate or bill an active phone service you have not cancelled, or where retention is required by law.

6. Contact Us

Questions about account deletion or your data:

• Email: matthew@clickclose.us
• Phone: +1 (847) 388-0353
• Address: 212 W Troy St B, Dothan, AL 36303