1. Information We Collect

We may collect personal details such as your name, email, phone number, and business information when you interact with us, subscribe to communications, or purchase services.

2. How We Use Information

Your information is used to provide services, communicate with you, improve our offerings, and share updates about our agency.

3. SMS & Email Consent (Click & Close ISV / Client-Site Program)

Click & Close, LLC operates an SMS notification platform on behalf of registered client businesses (each a “Sender”). Click & Close, LLC is the ISV (independent software vendor) — the messaging platform operator — and the registered client business is the named Sender identified at the start of every message body. SMS on every Click & Close-generated client website is powered by Click & Close, LLC.

When you provide your phone number on a Click & Close-generated client website and tick the pre-unchecked SMS-consent checkbox, you consent to receive transactional and service-related messages (appointment confirmations, follow-ups, and review requests) from that specific Sender, delivered through the Click & Close platform. Consent to receive SMS is not a condition of purchase or service. Message frequency varies (typically one to four messages per month per consumer). Message and data rates may apply.

The verbatim disclosure displayed next to the checkbox at the moment of opt-in is recorded and retained with each consent record. Consent records — including phone number, opt-in timestamp, the verbatim disclosure text displayed, the consent version, IP address, user agent, and any subsequent opt-out events — are retained indefinitely as audit evidence for carrier and regulatory review. See our SMS Consent & Proof page for the live opt-in surface, the verbatim disclosure text, deployed-form screenshots, and a masked sample audit record.

3.a. No third-party data sharing for promotion or solicitation

We do not share your phone number, SMS opt-in status, consent information, or any other mobile information with third parties or affiliates for marketing or promotional purposes. Mobile information is used solely to send the messages you opted in to receive from the specific Sender you opted in with, and is not sold, rented, or shared with third parties for any promotion or solicitation. Information sharing with subprocessors that support our SMS programs (e.g., our SMS carrier Twilio) is permitted, and those subprocessors are contractually prohibited from using the data for their own purposes.

3.b. Opt-Out, Help, Resubscribe

• Opt-Out: reply "STOP" (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any SMS. You will be unsubscribed from every Click & Close-operated Sender, not just the one that sent the message.
• Help: reply "HELP" to receive program info and a support contact, or email sully@clickclose.us.
• Resubscribe: reply "START" (or UNSTOP, YES) to opt back in.
• Full SMS program terms: see SMS Terms.
• You may unsubscribe from emails by clicking the "unsubscribe" link included in our communications.

4. Data Security

We implement industry-standard measures to protect your data from unauthorized access, disclosure, or misuse.

5. Sharing of Information

We do not sell or rent your personal information. Data may only be shared with trusted third-party subprocessors who assist in delivering our services (e.g., Twilio for SMS messaging, Google for calendar and email integrations). No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

6. Mobile Application (Click & Close App)

The Click & Close app is a private, account-only dashboard for business owners who subscribe to our AI receptionist service.

• Sign-in & storage: Clerk handles sign-in via Google or Apple; we receive your name and email to identify your account. Your session token is kept in the device keychain (Apple Keychain / Android Keystore) via Expo SecureStore, and no business data is stored on the device.
• What it shows: business data tied to your account — profile and settings, call logs, AI summaries and sentiment, call recordings, customer names, phone numbers and emails, reviews, and bookings. This includes information about your customers, not only you.
• Call recordings: held by our telephony partner and streamed for playback; the app does not record audio or access your microphone.
• No tracking: no advertising and no third-party analytics or tracking SDKs; we do not track you across other companies’ apps or sell your data.
• Delete your account: in-app via Settings → Delete account, or our account deletion page.

7. Contact Us

If you have any privacy concerns or requests, please contact us:

• Email: matthew@clickclose.us
• Phone: +1 (847) 388-0353
• Address: 212 W Troy St B, Dothan, AL 36303